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IBM Control Desk 7.6 Service Request Management Fundamentals

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

2 courses found

    • Delivery Format: Virtual Learning
    • Date 04-06 August, 2024
    • Location: Virtual
    Please call
    • Delivery Format: Virtual Learning
    • Date 03-05 November, 2024
    • Location: Virtual
    Please call

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